We bought our 2015 Equinox on 4/22/2017 from Hart Motors in Salem, Va. We had begun dealing with Hart in 2004 and were pleased with them up until Friday, January 25th. The Equinox broke down off interstate on Tuesday, January 22nd. Without any warning, no light on showing problems or any other sign at all, oil blew out of the exhaust up on the back window. The engine is gone. We had it towed to Hart and they called saying the engine was gone. My husband called the salesman who has helped us over the years and talked to him about the situation. I emailed and asked if they would give any :Goodwill payment" as help. Nothing, and they wouldn't even waive the 100.00 logistics test done on it. We were made a unreal offer of them giving us 2000 if we traded it on an vehicle with them. (The car had gone over around 10,000 miles over the warranty). We thought we could trust this dealership for some help since we have bought three vehicles from them over the last 14 years. I have always given their name out to people for vehicle help. I have been in the retail world 41 years and I consider this very bad service and word of mouth does hurt when I will no longer give any good review about Hart Motor Co.